Smoke and ash damage from a wildfire

12/3/2020 (Permalink)

Smoke and ash damage from a wildfire

• Your insurer may bring in outside vendors to do testing and prepare reports on your home’s condition, or do the actual cleaning/restoration.  If you have reason to believe your insurer or a vendor has not conducted a proper inspection, or done necessary testing, we recommend that you:  Speak UP and get them to do so, find a qualified expert you trust.  If your insurer refuses to cover their fee, you have two choices:  Complain to your state insurance regulator and keep pushing until the insurer changes their mind, or pay the fee yourself. Document damage that you observe.  Take pictures of all visible damage.  If you or a household member are experiencing health problems, report that to your doctor.
   
• Cooperate with your insurer’s attempts to inspect your home.  Inspections and estimates will be necessary before your insurer will approve payment for cleaning and/or repairs. Take notes during inspections and conversations with insurance adjusters and others related to your home and claim. If you have no choice but to move back into your home before you feel 100% sure it's safe, at a minimum, purchase a certified air cleaner. 

https://www.uphelp.org/pubs/smoke-and-ash-damage-wildfire

 SERVPRO of South Arlington is here for all of your restoration needs